Frequently Asked Questions...

How long will the research take?

The one and two bloodline packages take anywhere from 2 - 6 weeks.  On some occasions it can take longer depending on the sources available.  We do keep in contact and keep you updated during the process.   If you are buying the research as a present please get in touch as early as possible.  We can sometimes help with a quick turn around!

What information do you need to start with?

We start with a quick phone call to get your basic information.  Names and dates for yourself and immediate family, parents and if you have it, grandparents.  Any birth marriage and death dates that you know of are extremely helpful, even if only a rough guess.  Locations, occupations and remembered names are a great help too.  

What do I get at the end of the research?

This depends on which package you purchase.  Our basic research only packages include a written report emailed to yourself and link to your family tree on  Our main packages include a fully printed hardback book containing all the research and documentation and your family history story.  Check here to see more information.

What if I want to go back further?

Most families in England, Scotland and Wales are traceable back to the late 1700's.  Earlier research takes longer, is less predictable, and can often mean visiting archives. Therefore this isn't included in the packages, but we are happy to do this.  Please get in touch for a bespoke quote.

What forms of payment do you accept?

We accept bank transfer or debit/credit card via the website.

Can I get extra copies of certificates?

Copyright restrictions mean that I cannot reprint birth, marriage and death certificates for you — we will provide you with the originals. Extra copies of certificates can be obtained from the General Registry Office at their current fee.

My ancestors are not from England, Scotland or Wales can you still research them?

Yes, although this is often a different cost.  Irish records are unfortunately very sparse and although some research can be done it does depend on whether the records for that area survive.  Please get in touch and we'll try to help you.

We also work with American and Australian clients as well as some European countries. 


Family history tracing is not an exact science. Your ancestors may have left relatively little impression on past historical records for any number of reasons. When the detailed censuses where introduced many people in the 19th century, for example, took steps to ‘avoid’ the census enumerators, whilst others were away from home on the night of the census and can therefore prove extremely elusive to track down. Also, many historical records are difficult to read due to illegible handwriting, they have faded over time, multiple variations of surname spellings or have been transcribed inaccurately, making the genealogist’s task even more difficult. For these reasons every project is vulnerable to the occasional inaccuracy, Kilsha Family Tree Services do make every reasonable effort where possible to verify findings against more than one source. While the quality of my research is to a high standard, Kilsha Family Tree Services cannot guarantee the accuracy of the findings where evidence is unreliable or contradicts. If you believe that you find an inaccuracy in the research, please contact us with the full details. Kilsha Family Tree Services will then be able to verify your query. Kilsha Family Tree Services will make every effort to trace complete family histories, to the level paid for, for all of its clients, it is impossible to guarantee that we will be able to trace families back to any specifically stated or requested time-period. Although we can usually trace your ancestors back to the 1700s. Furthermore, we will not be held liable for any errors, inaccuracies or omissions that may possibly occur, at any time.

Dec 2019